Clear Terms for Learning With MIDAD.

MIDAD Quran Academy provides live one-to-one online Quran and Islamic learning services. In these Terms, “MIDAD”, “we”, “us”, and “our” refer to MIDAD Quran Academy. “You” means the parent, legal guardian, adult learner, or person responsible for the enrolment and payment.

Formal notices about enrolment, cancellation, payments, complaints, or legal rights should be sent through the contact page or the official email address. Messages sent only to an individual teacher may not be treated as formal notice to MIDAD.

The exact course, level, teacher, lesson routine, and learning direction are agreed before paid classes begin. Depending on the selected course, the service may include:

• live one-to-one online teaching;
• teacher preparation for the learner’s current level and goal;
• Quran reading, Noorani Qaida, practical Tajweed, Hifz, Islamic Studies, or Quranic Arabic teaching, according to the selected course;
• live correction, guided practice, revision, and lesson direction;
• attendance and learning notes;
• parent or guardian progress updates;
• supervision and quality support during the class service.

Unless we clearly state otherwise, fees do not include a device, internet connection, printed books, personal stationery, third-party communication charges, or private tutoring outside the agreed class schedule.

An eligible learner may attend three free one-to-one trial classes before enrolling in a regular monthly plan. No payment is required for the trial classes.

The trial helps MIDAD understand the learner’s current level, learning needs, confidence, weak areas, preferred schedule, and suitable course direction. It also allows the family to experience the teaching before making a decision.

• A trial booking is subject to teacher and schedule availability.
• The free trial is intended for genuine prospective learners and may be limited to one trial period per learner.
• A trial does not guarantee a permanent teacher, time slot, course placement, or future availability.
• MIDAD may refuse or stop a trial where information is false, the service is misused, or conduct is unsafe or seriously inappropriate.

After the trial, the family may decide whether to enrol. There is no obligation to continue.

Enrolment is confirmed when MIDAD accepts the learner, agrees the course and schedule, and receives any payment required before the first paid lesson.

• Monthly fees are based on the selected course, weekly routine, and session length.
• The applicable price is shown or confirmed before enrolment.
• Fees are normally payable in advance for the upcoming monthly learning period.
• If recurring payment is offered, it will be explained before the payer authorises it.
• Optional extras will not be charged without the payer’s agreement.
• Where payment is overdue, MIDAD may pause future lessons after giving reasonable notice.

If a payment is rejected, reversed, disputed, or charged back, MIDAD may ask for clarification and pause the service while the matter is reviewed.

We may change future prices when operating costs, course arrangements, or service requirements change. Any change will be communicated before it applies and will not alter a fee already paid for a completed billing period.

The learner should join on time and remain available for the full lesson. Classes normally end at the scheduled time so the teacher can attend the next learner.

Public holidays, Ramadan arrangements, Eid breaks, teacher leave, time-zone changes, or operational needs may require an adjusted schedule. MIDAD will communicate material changes as early as reasonably possible.

A family that needs to change a lesson should contact MIDAD through the approved communication channel as early as possible.

• Requests made at least 24 hours before the lesson may be rescheduled, subject to teacher and timetable availability.
• A replacement time is not guaranteed and will normally need to fall within a reasonable period or the same billing cycle.
• A lesson cancelled with less than 24 hours’ notice, or missed without notice, may be counted as used.
• Genuine emergencies may be reviewed individually, but an alternative lesson is not automatic.
• Repeated changes may require a new permanent schedule or a different available teacher.

Rescheduling requests should not be made directly with a teacher unless MIDAD has approved that communication method. This protects scheduling records and avoids conflicting arrangements.

If the learner joins late, the teacher will teach for the remaining scheduled time. The class will not normally be extended because this could delay later lessons.

Unless MIDAD confirms another arrangement, a teacher will normally remain available for up to 10 minutes after the scheduled start time. If the learner has not joined and no message has been received, the lesson may be recorded as missed and counted as used.

• Parents should inform MIDAD about known absences as early as possible.
• Regular attendance is important for continuity, correction, revision, and progress.
• Repeated lateness or absence may lead to a schedule review.
• MIDAD may release a repeatedly unused time slot after reasonable communication with the family.

If a teacher cannot attend, MIDAD may arrange a suitable replacement teacher, offer another class time, or provide a lesson credit or other appropriate solution.

• A family will not be charged as though a lesson was delivered when MIDAD cancels it and provides no replacement, reschedule, or credit.
• A temporary substitute may be used during illness, leave, emergencies, or timetable changes.
• MIDAD may permanently change a teacher where necessary for availability, quality, safeguarding, professional conduct, or operational reasons.
• We will aim to maintain learning continuity and share relevant lesson information with the replacement teacher.

Teacher preference will be considered but cannot always be guaranteed.

The parent, guardian, or adult learner is responsible for helping the online learning arrangement work safely and reliably.

A learner must not threaten, harass, discriminate against, record without permission, impersonate another person, share harmful content, or misuse the class platform. Serious or repeated misconduct may lead to a warning, class suspension, teacher change, or termination of enrolment.

MIDAD uses live supervision and professional standards to support responsible online classes. Parents or guardians may join the class link in line with the academy’s arrangements.

• Classes are not routinely recorded. Any exceptional recording will be explained and handled under the Privacy Policy and applicable consent requirements.
• Teachers should use approved platforms and communication channels.
• Private or inappropriate communication between a teacher and a child outside the approved learning arrangement is not permitted.
• Parents should report a safeguarding, conduct, privacy, or boundary concern immediately.
• MIDAD may review, restrict, suspend, or end access where there is a credible safety or safeguarding concern.

Cancelling future monthly lessons

You may ask MIDAD to end future monthly lessons. To avoid a new charge or a new billing period, cancellation should be sent through the official contact channel before the next payment or renewal date shown in your enrolment arrangement.

Cooling-off and statutory rights

Where applicable law gives you a cooling-off period for an online or distance contract, those rights continue to apply. For many UK distance service contracts, this may include a 14-day cancellation period from the date the contract is made.

If you expressly ask MIDAD to begin paid lessons during an applicable cooling-off period, you may be required to pay a proportionate amount for lessons supplied before cancellation. Where the service has been fully performed after the required request and acknowledgement, the statutory cancellation right may end, subject to applicable law.

Ending service for serious reasons

MIDAD may suspend or end enrolment for non-payment, repeated absence, misuse, abusive conduct, safeguarding concerns, serious breach of these Terms, or circumstances that make the service unsafe or impractical. We will act reasonably and communicate the reason where lawful and appropriate.

Refunds, credits, first-month protection, payment reversals, and the treatment of unused or missed lessons are governed by MIDAD’s separate Refund Policy.

The Refund Policy forms part of the agreement between MIDAD and the payer. Please read it before making a payment.

If these Terms and the Refund Policy appear to conflict, the wording that is more specific to the refund issue will normally apply, while mandatory legal rights will always take priority.

A parent, guardian, payer, or adult learner may raise a complaint about teaching, scheduling, payment, conduct, safeguarding, privacy, communication, or another part of the service.

1. Contact MIDAD: Explain what happened, when it happened, who was involved, and the outcome you are seeking.
2. Acknowledgement: We aim to acknowledge a complaint within 24 hours.
3. Review: We may review messages, attendance information, teacher notes, payment records, or other relevant evidence.
4. Response: We will explain the outcome and any reasonable corrective action.
5. Escalation: If the matter remains unresolved, ask for it to be reviewed by a senior person who was not responsible for the original decision where reasonably possible.

Urgent safeguarding or safety concerns should be clearly marked as urgent. Using the complaints process does not remove any right to contact a payment provider, consumer authority, regulator, safeguarding body, or court where applicable.

MIDAD or its licensors own the website design, branding, written course materials, original worksheets, lesson structures, graphics, videos, teacher resources, and other original content supplied as part of the service.

You may use materials provided to you for the learner’s personal, non-commercial study. You must not copy, republish, sell, distribute, upload publicly, remove branding, create a competing resource from them, or give account access to another person without written permission.

You must not record, photograph, screenshot, stream, or redistribute a lesson, teacher, learner, or class communication without prior permission from everyone whose permission is legally required.

MIDAD will provide the service with reasonable care and skill. We do not promise uninterrupted access where a problem is caused by internet failure, power failure, device problems, third-party platform outages, emergency events, or circumstances outside reasonable control.

Where MIDAD is responsible for a service problem, the appropriate solution may include correcting the issue, repeating or rescheduling a lesson, providing a credit, changing a teacher, or issuing a refund where required by the Refund Policy or law.

To the fullest extent permitted by law, MIDAD is not responsible for indirect, unforeseeable, or business-related loss arising from a consumer’s use of the service. MIDAD is not responsible for loss caused by inaccurate information, unauthorised sharing of links or passwords, failure to provide suitable supervision, or use of the service contrary to these Terms.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of a legal duty that cannot be excluded, or any mandatory consumer right.

Governing law

Unless a different governing law is stated in the enrolment confirmation, these Terms are governed by the laws of Pakistan. This choice does not remove any mandatory consumer protection that applies in the country where the customer lives.

Disputes and jurisdiction

The parties should first try to resolve a dispute through MIDAD’s complaints process. If court action becomes necessary, a court with lawful jurisdiction may hear the dispute. These Terms do not prevent a consumer from using a court or remedy that mandatory local law makes available.

Changes to these Terms

MIDAD may update these Terms when the service, prices, technology, policies, or legal requirements change. The revised version will be posted with a new “Last updated” date. Material changes affecting an active enrolment will be communicated before they apply where reasonably required.

Severability and waiver

If part of these Terms is found invalid or unenforceable, the remaining parts will continue to apply. A delay in enforcing a term does not permanently waive the right to enforce it later.

Entire agreement

These Terms, the enrolment confirmation, the pricing information accepted at enrolment, the Privacy Policy, and the Refund Policy form the agreement for the service. Any specific written term agreed for a learner will take priority over a general term only to the extent of a clear conflict.